Refund policy

When to contact us

Contact us if payment succeeded but the report does not unlock or download, you were charged twice for the same purchase, or an important finding was materially inaccurate at the time of the stated review.

Describe the problem and include any evidence that helps us reproduce it. We will investigate and offer an appropriate correction, replacement or refund. You do not have to accept a correction or wait for one where the law gives you an immediate right to a refund.

What is not a general refund reason

We do not offer a blanket money-back or change-of-mind guarantee after digital delivery. A report is not automatically faulty because the website has changed since the scan, a disclosed check was incomplete, you decide not to make the suggested changes, or the changes do not produce a particular sales or ranking result.

A minor typo that does not affect the substance of a report will normally be corrected. These examples do not override any mandatory cancellation, quality or refund rights.

How to request help or a refund

1. Email support@sitecheckmate.com from the email used to access or purchase the report.
2. Include the business website, purchase date, report or payment reference if available, and a short explanation of the problem.
3. Attach relevant screenshots or describe the affected finding. Do not send your card number, security code or sign-in code.

Please raise an issue promptly after discovering it. There is no short contractual deadline here that removes your legal rights. Requests are reviewed by a person; submitting a request does not automatically issue a payment refund.

How a refund is paid

Where a refund is agreed or legally required, we will arrange it through Stripe to the original payment method, within any applicable legal time limit. We will confirm the outcome by email. The time it takes to appear on your statement depends on your bank and payment method. Currency conversion differences or fees applied independently by your bank are outside our control, subject to your legal rights.

For an accidental duplicate charge, we will check the payments and refund the duplicate where confirmed. Cancelling checkout without completing payment does not require a refund because no purchase has been completed.

Statutory rights and cancellation

Nothing in this policy reduces rights provided by applicable law. If you are buying as a consumer and have a statutory right to cancel, you can exercise it even though we do not offer a separate change-of-mind guarantee. We do not treat opening or downloading the report alone as agreement to give up that right.

For a UK consumer digital-content purchase where the statutory right applies, the normal cancellation period ends 14 days after the day the contract is made. Tell us before that period ends; a longer period may apply where the law requires it. A refund due for statutory cancellation will be arranged within 14 days of your cancellation notice.

You can tell us clearly by email that you wish to cancel; a particular form is not required. If useful, copy this text and complete the details:

I give notice that I wish to cancel my purchase of the SiteCheckMate.com report for [website]. Purchased on [date]. Purchaser name: [name]. Purchaser email: [email]. Payment reference, if available: [reference]. Date of this notice: [date].

Contact us