How can we help?
Questions about your report? Email us and we’ll help you find the next step.
Email SiteCheckMate
support@sitecheckmate.com ↗Include your business website and the email used to access the report. For payment questions, include the purchase date and reference if available. Please never send passwords, payment card details or login codes.
Can’t sign in?
Use the same email address as your report invitation. Request a fresh code and check your spam folder. Codes expire after 10 minutes and can be used only once. If several emails arrive, use the newest code. If you used the wrong address, choose “Use a different email” on the sign-in page.
Paid, but the report is still locked?
Sign in using the email from checkout and check whether payment is still being confirmed. If it stays locked, contact us with your website and payment reference. Please do not pay again just to try to unlock the same report.
Need to correct a finding?
Tell us which finding is affected and what you believe is wrong. Reports describe the checks at the stated date; please mention whether the website has changed since then. We will review the evidence rather than assume the report is correct.
Refunds, privacy and report invitations
Read our refund policy or email us with a refund request. For access, correction or deletion of personal information, see our privacy policy. To stop report invitations, reply to the message or email support and ask us to stop.
Contact us
Bedford
MK41 7JE
United Kingdom
support@sitecheckmate.com